Faster dispatch. More consistent replies. Lower costs.
Transform your customer support with intelligent automation.
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Traditional ticket management systems create inefficiencies that impact customer satisfaction and team productivity
Manual ticket assignment wastes valuable time and delays response to urgent issues
Different agents provide varying quality and tone, creating inconsistent customer experiences
Large support teams needed to handle ticket volume leads to escalating operational expenses
Critical information scattered across documents makes it hard for agents to find answers
AI automatically categorizes incoming tickets by intent, ensuring accurate routing from the start
Automatically identifies urgent tickets and escalates them to the right team members instantly
Retrieval-augmented generation pulls relevant information from your knowledge base for accurate responses
Generate consistent, high-quality draft replies with citations to source materials
Automated quality assessment ensures every response meets your standards before sending
Agents review and approve AI-generated drafts, maintaining quality while boosting efficiency
Connect SupportRouter to your current helpdesk platform in minutes. No migration required.
Customer submits a support ticket through your existing helpdesk platform
Intent classification, priority detection, and knowledge base retrieval happen instantly
Ticket automatically routed to the best-equipped team member with draft response
Agent reviews, edits if needed, and sends the polished response to customer
Join forward-thinking companies using SupportRouter to deliver exceptional customer experiences
No credit card required • 14-day free trial • Setup in 5 minutes