Everything you need to automate, optimize, and scale your customer support operations
Our advanced AI engine automatically categorizes incoming tickets into predefined categories, ensuring accurate routing from the first moment.
"My payment failed and I can't access my account"
Automatically identify and escalate urgent tickets to ensure critical issues get immediate attention from your team.
Service outage, payment failures
Feature broken, account access issues
General questions, feature requests
Feedback, minor suggestions
Retrieval-augmented generation (RAG) pulls the most relevant information from your knowledge base to inform AI responses.
Query: "How to reset password?"
Search: 3 relevant articles found
Generate: Draft with citations
Generate high-quality, contextual draft responses that maintain your brand voice and include relevant information.
Hi Sarah,
Thank you for reaching out about the payment issue with your annual subscription. I understand how frustrating this must be, especially when it affects your access.
I've reviewed your account and can see that the payment method on file has expired. Here's how we can resolve this:
1. Update your payment method in Settings > Billing
2. We'll automatically retry the charge
3. Your access will be restored immediately
References: KB Article #234, Policy Doc #12
Automated quality assessment ensures every response meets your standards before it reaches customers.
SupportRouter integrates seamlessly with your existing support infrastructure
Full integration with Zendesk Support, including ticket sync, routing, and automated responses.
✓ Available NowConnect to Intercom for real-time ticket routing and AI-powered conversation assistance.
✓ Available NowAutomate ticket management and routing within your Freshservice workspace.
Coming Q2 2026Integrate with HubSpot Service Hub for unified customer support automation.
Coming Q2 2026Connect to Salesforce Service Cloud for enterprise-grade support automation.
Coming Q3 2026Use our RESTful API to build custom integrations with your proprietary systems.
✓ Available NowSee how SupportRouter can transform your support operations in just 14 days
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