Choose the plan that fits your support volume. Scale up or down anytime.
Perfect for small teams
Up to 500 tickets/month
3 agent seats
$0.60 per additional ticket
$50 per additional seat
For growing support teams
Up to 2,000 tickets/month
10 agent seats
$0.40 per additional ticket
$40 per additional seat
For large organizations
Unlimited tickets
Unlimited seats
Volume pricing available
Custom contract terms
Connect to proprietary systems or unsupported platforms
Starting at $1,500/integrationDedicated training sessions for your team
$500/sessionCustom reports, dashboards, and data exports
$200/monthDedicated Slack channel or Teams integration
$400/monthStart with a 14-day free trial of any plan. No credit card required. During the trial, you'll have full access to all features of your chosen plan. Cancel anytime before the trial ends with no charges.
A ticket is any incoming customer support request that SupportRouter processes - including email, chat, or web form submissions. Internal notes and agent-to-agent communications don't count toward your limit.
Yes! Upgrade or downgrade at any time. When upgrading, you'll be charged a prorated amount for the remainder of your billing cycle. Downgrades take effect at the start of your next billing cycle.
No worries! Your service won't be interrupted. You'll automatically be charged for additional tickets at the overage rate for your plan. We'll notify you when you approach your limit.
Absolutely. We use enterprise-grade encryption for data in transit and at rest. All data processing is GDPR and SOC 2 compliant. We never train our models on your proprietary data without explicit permission.
If you're not satisfied within the first 30 days, we'll provide a full refund, no questions asked. After 30 days, we can prorate refunds on a case-by-case basis.
Starter plan includes one integration (Zendesk or Intercom). Professional and Enterprise plans include multiple integrations. Custom integrations available as add-ons for all plans.
Yes! If you have unique requirements or high volume needs, contact our sales team for a custom quote tailored to your specific use case.
Try SupportRouter free for 14 days. No credit card required.
Questions? Contact our sales team